Shipping Policy
Last updated: July 2026
At Equimed Supplies, we are committed to providing safe, reliable, and timely delivery of medical equipment, laboratory supplies, hospital furniture, diagnostic devices, and healthcare products across Kenya. We work with trusted courier and transport partners to ensure your order reaches you in good condition.
Order cut-off
Orders placed before 2:00 PM (EAT) Monday–Saturday are normally processed the same business day.
Nairobi
Estimated delivery: 1 business day after processing.
Major towns
Mombasa, Kisumu, Nakuru, Eldoret, Thika, Nyeri, Machakos, Meru, Embu, Kakamega, Kisii: 1–2 business days.
Other counties
All other counties and remote areas: 2–4 business days, subject to courier schedules.
Delivery coverage
Equimed Supplies currently delivers within Kenya only. We serve customers in all 47 counties, including hospitals, clinics, laboratories, pharmacies, NGOs, government institutions, universities, schools, businesses, and individual customers. We do not currently offer international shipping.
Order processing
- Business days: Monday to Saturday.
- Order cut-off time: 2:00 PM (East Africa Time).
- Orders placed before 2:00 PM are normally processed on the same business day.
- Orders placed after 2:00 PM, on Sundays, or on public holidays are processed on the next business day.
- Processing time is typically 0–1 business day, subject to product availability.
Estimated delivery times
Estimated delivery times begin after your order has been processed.
| Delivery location | Estimated delivery |
|---|---|
| Nairobi | 1 business day |
| Major towns (Mombasa, Kisumu, Nakuru, Eldoret, Thika, Nyeri, Machakos, Meru, Embu, Kakamega, Kisii, etc.) | 1–2 business days |
| Other counties & remote areas | 2–4 business days |
Delivery times are estimates and may vary depending on location, courier schedules, weather conditions, road conditions, or public holidays.
Shipping charges
Shipping charges are calculated based on:
- Delivery destination
- Product size and weight
- Courier or transport charges
- Nature of the equipment being delivered
Shipping costs are displayed during checkout or communicated before your order is confirmed. Some large medical equipment may require specialized transport, and additional delivery charges may apply where necessary.
Order confirmation
Once your order has been confirmed, our team will prepare it for dispatch. Customers may receive delivery updates through phone calls, SMS, WhatsApp, or email where applicable.
Receiving your order
Please inspect your package upon delivery. If you notice damaged packaging, missing items, or incorrect products, please notify us immediately or within 48 hours of delivery.
Delays
Although we strive to deliver within the estimated timelines, delays may occasionally occur due to severe weather, public holidays, courier delays, traffic disruptions, remote delivery locations, or unforeseen transport challenges. Equimed Supplies is not responsible for delays beyond our reasonable control.
Incorrect delivery address
Customers are responsible for providing accurate delivery information. Additional delivery charges may apply if an incorrect address is provided, delivery must be redirected, or a second delivery attempt is required.
Product availability
If an item becomes unavailable after an order has been placed, we will contact you promptly to discuss available options, including waiting for restocking, alternative products, or order cancellation and refund where applicable.
Contact us
If you have any questions regarding shipping or delivery, please contact Equimed Supplies: