Returns & Refund Policy

Return eligibility

Products may be returned within 7 days of delivery if:

• The product received is damaged during delivery.
• The wrong product was supplied.
• The product has a verified manufacturing defect.
• The product remains unused, unopened, and in its original packaging with all accessories and documentation.

All return requests are subject to inspection and approval.

Products that cannot be returned

For hygiene, safety, and medical reasons, the following products cannot normally be returned once opened or used unless they have a confirmed manufacturing defect:

• Sterile medical products
• Disposable medical supplies
• Consumables
• Opened diagnostic products
• Customized or special-order equipment
• Products damaged through misuse, negligence, or unauthorized repairs

Damaged or incorrect orders

If your order arrives damaged or incorrect:

1. Notify Equimed Supplies within 48 hours of delivery.
2. Provide your order number.
3. Send clear photographs showing the product and the issue.

Our team will review your request and advise on the next steps. Where approved, we will arrange a replacement or an appropriate resolution.

Manufacturing defects

Products with confirmed manufacturing defects may qualify for replacement, repair (where applicable), or a refund if replacement is unavailable. The product may need to be inspected before a decision is made.

Refunds

Refunds are only issued after the returned item has been received and inspected. Approved refunds will be processed using the original payment method whenever possible. Refunds may be approved when:

• The ordered item is unavailable.
• A return has been approved after inspection.
• A suitable replacement cannot be provided.

Refund processing normally takes 5–10 business days, depending on your payment provider or financial institution.

Exchanges

Where possible, defective or incorrectly supplied products will be exchanged for the same item. If the original product is unavailable, customers may choose an equivalent replacement, store credit, or a refund where applicable.

Return shipping costs

Equimed Supplies covers reasonable return shipping if the return is due to an incorrect product supplied, a manufacturing defect, or shipping damage.

The customer may be responsible for return shipping if the return is due to ordering the wrong product, change of mind, or incorrect product selection by the customer.

Inspection of returned products

All returned products are inspected before refunds or replacements are approved. Returns may be declined if products show signs of misuse, have been altered or repaired by unauthorized persons, are incomplete or missing accessories, or are damaged after delivery due to improper handling.

Limitation of liability

Equimed Supplies shall not be liable for indirect, incidental, or consequential losses arising from the use of products supplied. Customers are responsible for ensuring that products purchased are suitable for their intended medical or professional application.